For most people it is love at first site. However, some people take time to adjust to support and relief provided by our Smart GRID Mattress. Don’t worry! This happens as most mattresses do not support your body’s natural shape. So over years your body has become accustomed to improper support.
If you’re still not completely satisfied within 100 nights of sleeping on your new The Sleep Company mattress, you may return it and you are entitled for a full refund. You can write to us on email@example.com to arrange for a return pick-up.
Refund Mode and Duration
Refunds will be made to the customer bank account details provided on official mail ID firstname.lastname@example.org, within 5-7 working days of receiving the refund request.
Return Request Duration
The return request can be placed at any time within 100 days of purchase.
Terms and Conditions for 100 Nights Trial
- Keep original invoice and warranty card to avail 100 Nights trial or any warranty claims.
- 100 Nights Trial is applicable for the first 100 nights from the date of invoice. In case of a swap between different models, the 100 Nights trial will be still calculated from the Day the first mattress invoice.
- 100 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.
- Return and Refund on 100 Nights Trial offer will be not be applicable if the product falls under Exception to Return/Refund under 100 Nights Trial.
- Our 100 Nights Trial offer applies only to the original purchaser of genuine The Sleep Company Mattress purchased from www.thesleepcompany.in
- We will need photographic proof of the mattress from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
- The final decision on refund under 100 Nights Trial offer will be made by The Sleep Company. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 100 Nights Trial Offer.
- 100 Nights Trial is not applicable for purchases made through any 3rd party retailer like Amazon, Flipkart.
- Adjustment Period: As per research it is proven that change in mattress can take 3-4 weeks. We ask you to give your SmartGRID mattress a fair chance of minimum 3 weeks as our bodies can take time to adjust
- Any order cancelled post dispatch will bear cancellation charges or 2 way transportation
- Any return because of wrong size ordering, model exchange or price issue between sale events is not allowed under 100 Nights trial policy and will be rejected for return.
Exceptions to Return/ Refund under 100 Nights Trial
- There should be no sign of dirt or damage on the mattress.
- The 100-nights trial does not cover an exchange of your mattress due to an incorrect size ordered by you.
- This policy is limited to one return per household per year.