For most people it is love at first site. However, some people take time to adjust to support and relief provided by our Smart GRID Mattress. Don’t worry! This happens as most mattresses do not support your body’s natural shape. So over years your body has become accustomed to improper support.
If you're still not completely satisfied within 100 nights of sleeping on your new The Sleep Company mattress, you may return it and you are entitled for a full refund. You can write to us on [email protected] to arrange for a return pick-up.
Refund Mode and Duration
Refunds will be made to the customer bank account details provided on official mail ID [email protected], within 5 working days of receiving the refund request.
Return Request Duration
The return request can be placed at any time within 100 days of purchase.
Terms and Conditions for 100 Nights Trial
- 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights trial will be still calculated from the Day the first mattress got delivered.
- 100 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.
- Return and Refund on 100 Nights Trial offer will be not be applicable if the product falls under Exception to Return/Refund under 100 Nights Trial.
- Our 100 Nights Trial offer applies only to the original purchaser of genuine The Sleep Company Mattress purchased from www.thesleepcompany.in
- We will need photographic proof of the mattress from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
- The final decision on refund under 100 Nights Trial offer will be made by The Sleep Company. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 100 Nights Trial Offer.
Exceptions to Return/ Refund under 100 Nights Trial
- There should be no sign of dirt or damage on the mattress.
- The 100-nights trial does not cover an exchange of your mattress due to an incorrect size ordered by you.
- This policy is limited to one return per household per year.