FAQs

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The Sleep Company was created with a mission to upgrade the sleep quality for every individual. We have Asia’s First & Only SmartGRID mattress – only mattress that intelligently adapts to every body shape. No matter your sleeping position or your body shape – you will sleep like never before all night every night.

SmartGRID is not memory foam; nor is it latex or spring. It is the biggest Innovation in Sleep technology which is designed in the form of a grid structure which allows the walls of the grid to buckle down on body curvatures (like the hips, shoulders given the smaller surface area). Hence, it provides mind-blowing comfort while the walls will withstand the pressure under bigger body parts like the spine to provide back support. So best of both the World’s !

Memory foam was invented in the 1950s for the purpose of Nasa and space travel. Sadly no innovation has happened in this in last many years – most brands sell same memory foam just repackaged and rebranded.
Hence we decided to get our hands dirty and developed the BIGGEST INNOVATION in Sleep Technology and launched Asia’s First & Only SmartGRID mattress so you can sleep BETTER. It is the only mattress with hyper elastic polymer (food grade) organized in grid shape.
SmartGRID Vs. Memory Foam:

1. SmartGRID intelligently changes firmness as per your body weight and body parts; however, memory foam has the same dense feel across all body parts.
2. SmartGRID aligns to your spine in any sleep position, however, memory foam collapses with time.
3. SmartGRID has more than 2500 air channels to ensure that its temperature remains neutral and doesn’t retain body heat, whereas memory foam tends to heat up the body with time.
4. SmartGRID doesn’t sag like memory foam.

Adjustment period is the time that a SmartGRID mattress takes to correct bosy posture or conform to your body shape. Some customer fall in love with our mattresses on day 1 and for some it could take 3-4 weeks to get the Best Sleep of their life.

Like most new products, you may sometimes find a slight odor when you unbox a new The Sleep Company mattress, kind of like in a new car. Fret not, this smell doesn’t last very long! We compress the mattresses when we ship them to you. So, when you open the packaging, the mattress will feel normal within a few hours with fresh, clean air.

The Sleep Company is committed to providing best quality product with durability and quality so that you may achieve happy & healthy sleep! Our SmartGRID mattresses come with 10 year limited warranty which begins at the date of purchase and is valid up to 10 years from the date of purchase.

When you buy mattresses and accessories from our official website www.thesleepcompany.in, all customer support is handled by our sleep experts. Also, all mattress purchases made through our website come with a 100 days trial period. However, in case of orders placed through other e-commerce websites, all customer services, including returns and exchange, are managed by that particular e-commerce website’s customer support.

Like Magic – Luxurious Comfort & Back support like never felt before. Our customers tell us ” its like sleeping on a cloud ” ,” its both firm and soft ” , “its made me fall in love with sleep”, ” it the most comfortable mattress on the planet” . You can get your 100 Nights trial now and exeprience the World of SmartGRID Sleep !

SmartGRID mattresses are both FIRM & SOFT – firm where support is needed and soft where cuddling and confort is needed. Our SmartGRID Luxe mattress is 5 on a scale of 10 which is like a hotel soft and our SmartGRID Ortho is 7 on a scale of 10 which is medium firm ( 1 on scale means soft like a weather and 10 means hard like a floor)

Our SmartGRID mattresses are designed in a way that in most cases, you won’t need to air them. SmartGRID itself has more than 2500 air channels which ensure enough space for air circulation so you sleep cool & comfy. Only in case water is spilled, we do recommend to dry it first before putting a bed cover/ bedsheet

Our SmartGRID mattresses are designed for any body shape or sleeping style so one doesnt need to flip mattress for different needs. We do recommend to turn the mattress 180 degrees every 3-4 months (head to foot and foot to head side) to even out the wear.

We always recommend to simple wipe the covers or clean with a mild detergent if something spills however we do not have removables /washable covers.

Our SmartGRID mattresses are made from premium cotton viscose 550 GSM Fabric which is a soft and a cooling fabric.

Unfortunately, we will be unable to provide samples of our mattress. Our SmartGRID mattresses and cover fabrics are only used after rounds of rigorous testing and market research to ensure they are of the highest quality and suited for our customers. In case you wish to know more about the material we use to manufacture your mattresses, feel free to get in touch with us on phone – 8800889726 or email at care@thesleepcompany.in

The SmartGRID mattress can be folded and you can keep it for a few days or weeks.  If you are shifting to then its very handy task to fold it.  However, we suggest to not fold it for months as it can affect the shape and firmness of the mattress.

SmartGRID mattresses can support a person weighing up to 200kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 400kg.

Yes, all our products are totally safe for adults, children and even infants. The SmartGRID is made from a hyper elastic polymer which is actually a food grade material. Also we ensure we do not use any chemicals or gases in our products which are made from internationally sources raw materials.

The price of mattress varies on bed sizes and type of mattress. You can check the prize on product page.

You can order custom size mattress from our product page just select the higher standard size from the dropdown and mention the size in the comment box during checkout

Yes, we will definitely help you with the replacement, in case you have ordered the wrong sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order and then ship a replacement mattress, but you have to pay the logistics charge. Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size. If you need any help on how you measure your bed you can refer to our video https://www.youtube.com/watch?v=fxt4fm2vMfU
You any size replacement you can write to us at care@thesleepcompany.in and our team of experts will assist you with the replacement.

Yes you can exchange luxe with ortho and vice versa.  Your comfort & customer service is our priority! Just write to us at care@thesleepcompany.in or call us and our sleep experts will assist you with the replacement.